General terms and conditions
1. Who we are
NANOA GROUP SRL, company number 1043.991.697, VAT BE1043991697, registered office at Rue de la Limerie 5, 7000 Mons, Belgium (“NEO Housing”). Contact: contact@neohousing.be, +32 465 71 17 67.
2. Scope
These terms apply to the housing services NEO Housing provides to companies (the “Client”) for their staff (the “Occupants”) in Belgium. A written offer accepted by the Client prevails over these terms where they differ.
3. Our service
NEO Housing searches for and proposes furnished houses and apartments, from its own properties and from partner owners. After a complete request, we aim to come back with suitable options within 24 to 48 hours. This is a target, not a guarantee of availability. During the stay, the Client has one point of contact for issues, extensions and team changes.
4. Request, offer and contract
A request sent through the website is free and does not bind either party. Each offer is made in writing and states the address, dates, number of Occupants, price and charges. The contract is formed when the Client accepts the offer in writing.
5. Duration of the stay
The minimum duration of a stay is one month. Extensions and changes in team size are subject to availability and confirmed in writing.
6. Price, invoicing and payment
The price and what it includes (charges, internet, cleaning, other services) are those stated in the offer. NEO Housing issues a single invoice per Client. Payment is due within 14 days of the invoice date. VAT is added where applicable. Late payment gives rise to interest and costs as allowed by Belgian law.
7. Deposit
The Client pays a deposit equal to one month’s rent before the start of the stay. It is returned at the end of the stay, after deduction of any unpaid amounts and of damage beyond normal wear, within a reasonable time after the property has been checked.
8. Use of the property
The Client makes sure the Occupants use the property with care, respect the maximum number of Occupants stated in the offer, do not sub-let it and follow the house rules shared with the offer. An inventory of the furnishings can be drawn up at arrival and departure. Damage beyond normal wear is the Client’s responsibility.
9. Cleaning service
Where a cleaning service is included in the offer, its frequency and terms are those agreed with the Client.
10. Issues and maintenance
Issues and incidents are reported to NEO Housing’s contact, who handles them with the owner. The Client is not expected to deal with the owner directly.
11. Cancellation and early termination
After the minimum stay of one month, either party may end the contract with one month’s written notice. The Client remains liable for the stay and the amounts due until the end of the notice period.
12. Liability
NEO Housing is liable for the proper performance of its services as described above. Except in case of intent or gross negligence, NEO Housing’s liability is limited to the amounts paid by the Client for the stay concerned, and does not cover indirect damage. Nothing in these terms excludes a liability that cannot be excluded by law.
13. Personal data
Personal data is handled as described in our privacy policy.
14. Applicable law and disputes
Belgian law applies. In case of dispute, the courts of Hainaut, division Mons (Tribunal de l’entreprise) have jurisdiction, after an attempt to find an amicable solution.
15. Contact
contact@neohousing.be · +32 465 71 17 67